client logic(ex-dts)/duisburg
text in german
From the hotlines-leaflet no. 1 on working hours (October 2000):
8-Hour-Snapshot
I work for the call center of Client Logic (formerly DTS). That is a
call center-company which take over the calls for other firms or the
overflow of their own call centers.
In Duisburg about 500 workers are in the order department (Neckermann, Weltbild, Conrad) and in
technical support (Premiere World, Tele2...). The call center is open
7 days a week from 6 a.m. till 24 p.m. The weekend-supplements are
getting cut all the time. That one for Saturdays has been wiped out
completely. So far there have not been any actions against the wage
cuts, which is partly due to the high turnover of staff. Very few stay
long enough to notice how the wage cuts take place.
Most work with 630 DM-contracts or part-time. The 630 DM-workers get
12 or 13 DM an hour, the full-timers 16 DM. The working hours are
regulated in contracts, but when there are few calls, some of the
workers will be send home without payment! In order to have enough
cash at the end of the month you need to make up for those hours
another day!
The managements relies on our time flexibility and willingness to work
overtime, in particular during the christmas season and the
introduction phases of new products. Client Logic is constantly looking for workers and cannot find enough. The company depends on us, on whether we are willing to work according
to the actual call volume. That is our strength.
We do not have to accept the changing shift times and the different and far too low
wages. Especially now, just before the christmas season, we can show
them what's what!
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