client logic(ex-dts)/duisburg

text in german
From the hotlines-leaflet no. 1 on working hours (October 2000):

8-Hour-Snapshot

I work for the call center of Client Logic (formerly DTS). That is a call center-company which take over the calls for other firms or the overflow of their own call centers.
In Duisburg about 500 workers are in the order department (Neckermann, Weltbild, Conrad) and in technical support (Premiere World, Tele2...). The call center is open 7 days a week from 6 a.m. till 24 p.m. The weekend-supplements are getting cut all the time. That one for Saturdays has been wiped out completely. So far there have not been any actions against the wage cuts, which is partly due to the high turnover of staff. Very few stay long enough to notice how the wage cuts take place. Most work with 630 DM-contracts or part-time. The 630 DM-workers get 12 or 13 DM an hour, the full-timers 16 DM. The working hours are regulated in contracts, but when there are few calls, some of the workers will be send home without payment! In order to have enough cash at the end of the month you need to make up for those hours another day!
The managements relies on our time flexibility and willingness to work overtime, in particular during the christmas season and the introduction phases of new products. Client Logic is constantly looking for workers and cannot find enough. The company depends on us, on whether we are willing to work according to the actual call volume. That is our strength.
We do not have to accept the changing shift times and the different and far too low wages. Especially now, just before the christmas season, we can show them what's what!
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